How can an organization identify its customers across applications?

What helps an organization identify its customers across applications asking what happened?

A. CRM reporting technologiesB. CRM analyzing technologiesC. CRM processing technologiesD. CRM predicting technologies

Final answer: A. CRM reporting technologies

Answer

The correct answer is A. CRM reporting technologies. CRM reporting technologies help organizations identify customers across applications and analyze their interactions.

CRM stands for Customer Relationship Management, which is a system that helps organizations manage their interactions with customers. In this case, CRM reporting technologies are used to identify customers across applications and analyze what happened. These technologies gather data from different sources and provide insights into customer behavior, preferences, and past interactions with the organization.

For example, if an organization uses multiple applications to interact with customers, such as a website, a mobile app, and a customer service system, CRM reporting technologies can merge data from these different sources to create a unified view of the customer. This allows the organization to track customer activities across applications and understand their overall experience.

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